So, I sent an email to the office staff asking them to send me the document with all the tour packages offered (figured if my mom and Carina [KL staff] are right about their complaints, a month headstart on compiling data is pretty safe).

I get back an email two hours later telling me they would send it to me later.

WTF?! What was the point in that? I can understand if I got an email within a few minutes of sending of my original email telling me they'd send it later (the whole 'instant response' thing), but what's the point of waiting till later to tell me they will send it later?

Anyway... just had to put that in writing because my mind is still boggling at the redundancy of the whole matter.